Terms and Conditions

By using 13YARN Aboriginal and Torres Strait Islander Crisis Support Services, you agree to the Terms and Conditions described below.

The 13YARN Aboriginal and Torres Strait Islander Crisis Support service is being delivered by a team of experienced, Lifeline trained Aboriginal and Torres Strait Islander Crisis Supporters and Supervisors and is provided for residents of Australia only.  

The aim of the crisis support service is to provide immediate, accessible, short-term help to people needing support to deal with current problems that are overwhelming their capacity to cope and may be threatening their safety.  The crisis support service helps people in crisis, whatever that crisis may be, find immediate relief from emotional distress, explore coping strategies for the current crisis, safely manage any immediate threats to life or safety, provide suggestions for online resources/ information, open pathways for longer-term solutions to underlying issues or preventative measures, and focus specific next steps for ongoing support.  The crisis support service seeks to achieve these aims by supportively engaging in an empathic, collaborative, non-judgmental, and empowering process.

The crisis support service does not provide medical advice, diagnosis, prescription of medications, or treatment of any conditions. Our service is not a substitute or alternative to professional health care and advice based on your unique circumstances, and you should not disregard professional advice, or delay seeking it, because of any information or guidance from our service.  Lifeline does not accept any liability (including for negligence) for any injury, loss, or damage incurred by use of or reliance on the information and guidance provided. Lifeline securely stores transcripts of text and online chat interactions. De-identified transcripts may be used for the purposes of training, clinical supervision, and evaluation. For important information regarding access to your personal information, and further information about how we treat your personal information please refer to our privacy policy that can be found under Privacy Policy.

In situations where 13YARN personnel believe that life is in immediate danger, Lifeline has a duty of care to contact emergency services. In these circumstances, 13YARN will disclose any identifiable and relevant information obtained during the conversation to emergency services.